Delete your account

You can delete your PRS CARES account and its data at any time. This page explains how to do it from inside the app, how to do it if you cannot sign in, and exactly what is erased and what is kept.

Delete it from the app

The deletion happens immediately. Every device you are signed in on is signed out.

If you cannot sign in

Email support@prscares.com or call (808) 824-3643 from the phone number on your account and ask for account deletion. We verify that you own the account, then process the request within 30 days.

What is erased

What is kept, and why

A small amount of information survives deletion because we are required to keep it or because it describes a property rather than a person. We state it here rather than retain it quietly.

Kept	Reason
Completed service records (work orders)	Real technicians performed work at a physical address. We have a contractual, warranty and tax obligation to be able to show what was done and when.
Membership and billing record, with your name, email, phone and address blanked	It carries a warranty contract, payment history and Hawaii General Excise Tax exposure. The financial record is anonymized rather than destroyed so the books still reconcile.
Leak-sensor to property mappings	These describe hardware installed at an address. Orphaning them would leave live sensors sending emergency alerts that resolve to nobody. Unbinding installed hardware is done by our team, not by an app button.

Kept

Reason

Completed service records (work orders)

Real technicians performed work at a physical address. We have a contractual, warranty and tax obligation to be able to show what was done and when.

Membership and billing record, with your name, email, phone and address blanked

It carries a warranty contract, payment history and Hawaii General Excise Tax exposure. The financial record is anonymized rather than destroyed so the books still reconcile.

Leak-sensor to property mappings

These describe hardware installed at an address. Orphaning them would leave live sensors sending emergency alerts that resolve to nobody. Unbinding installed hardware is done by our team, not by an app button.

Deleting your account does not cancel your membership billing. Your subscription is billed through our payment processor and it continues until it is cancelled. To cancel the plan, call (808) 824-3643 or email support@prscares.com before or after you delete the account.

Timing

In-app deletion is immediate. Requests by phone or email are processed within 30 days of verifying your identity. Retained records described above are kept for as long as the law and our service contracts require, and are not used to market to you.