PRS CARES — Pacific Repair Services, LLC · Last updated: 2026‑08‑07
These Terms of Service ("Terms") are a legal agreement between you and Pacific Repair Services, LLC, doing business as PRS CARES ("PRS CARES," "we," "us," or "our"). They govern your use of the PRS CARES member app, website, text messaging, leak-detection features, and related services (together, the "Services"). By creating an account, enrolling in a membership, opting in to messages, or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services.
PRS CARES provides appliance and home-system repair and maintenance services in Hawaii, administers PRS CARES memberships, and offers a member app for scheduling, tracking service, viewing covered appliances, and receiving alerts. The app is a tool for managing your relationship with PRS CARES. It is not itself an insurance policy, a service contract, or a warranty.
Your coverage is defined by your service contract, not by this app. Warranty and home service contract coverage is provided and administered through our contract partner and its obligor. What is covered, what is excluded, claim limits, waiting periods, and how claims are decided are governed exclusively by the plan documents you receive when you enroll.
If anything in the app, on our website, in a text message, in an AI-generated reply, or in conversation with a representative appears to conflict with your plan documents, the plan documents control. Nothing in the Services expands, modifies, or guarantees coverage.
Coverage decisions, including whether a repair or replacement is covered, are made by the plan administrator, not by the app and not by any automated system.
PRS CARES offers protection plans for individual appliances and home warranty coverage. They do not work the same way, and the differences below are part of your agreement:
You may cancel within 30 days of purchase for a refund of the retail price paid, provided no claim has been filed. After the free-look period, cancellation is handled under the terms of your plan documents and applicable Hawaii law. Refunds to you are issued by PRS CARES.
Coverage may be transferable to a new owner. Transfer requests must be submitted in writing to the plan administrator, and the terms and any fee are governed by your plan documents.
You may request service by contacting PRS CARES or by contacting the plan administrator directly. If you contact PRS CARES, we can open the claim on your behalf; the administrator reviews it and dispatches service. Claim decisions rest with the administrator. Where a home warranty service fee applies, it is collected before dispatch.
Service appointments are scheduled subject to technician availability and are estimates, not guarantees of a specific arrival time. Appointment windows may shift due to parts availability, prior jobs, weather, or emergencies. You agree to provide safe, lawful access to the property and to the equipment being serviced, including adults present where required. Service fees may apply to missed appointments or visits where access could not be provided, as described in your plan.
You are responsible for the accuracy of the information you provide, including your service address, phone number, email, and appliance details, and for keeping your account credentials secure. We use a sign-in link sent to your email rather than a password. Anyone with access to your email or device may be able to access your account, so keep them protected. Tell us promptly if you believe your account has been accessed without your permission.
By providing your mobile number and opting in, you agree to receive text messages from PRS CARES about appointments, technician status, service and account updates, leak or sensor alerts, and, where you separately opt in, promotions.
Full messaging terms: prscares.app/sms
You consent to receive notices, disclosures, plan documents, agreements, and other communications from us electronically, including by email, text message, and through the app, and you agree that electronic delivery satisfies any legal requirement that such communications be in writing. You may request paper copies by contacting us. Your electronic acceptance, including checking an enrollment box or clicking a confirmation link, constitutes your signature.
Parts of the Services use automation and artificial intelligence, including automated replies to text messages and in-app support questions. AI-generated responses can be incomplete or wrong and are provided for convenience only. No AI system makes coverage, claim, eligibility, or pricing decisions, and no AI output creates coverage or a binding commitment by PRS CARES. You can always reach a person by calling the number below. Full details are in our AI Disclosure.
Leak detection is a convenience feature, not a monitored alarm or life-safety system. Where your plan includes water sensors and, in some cases, an automatic shutoff valve, you acknowledge:
To the fullest extent permitted by law, PRS CARES is not liable for water damage, mold, loss of use, or other loss resulting from a sensor, valve, network, or alert that fails to operate, operates late, or operates incorrectly.
The CARES Pass rewards feature awards points for activity such as completed service visits and enrollment. Points have no cash value, are not property, cannot be transferred or sold, and may be adjusted, expired, or removed if awarded in error or obtained through misuse. We may modify or discontinue the rewards program at any time. Points are forfeited when a membership ends.
Enrollment may require a referral code from a PRS CARES representative. Codes are for identifying the representative who assisted you and may be deactivated at any time. Representatives are authorized to enroll members and answer questions, but are not authorized to change plan terms, promise coverage, or waive fees.
You agree not to misuse the Services, including by submitting false information, enrolling a property you do not own or occupy without authorization, attempting to gain unauthorized access to accounts or systems, interfering with the Services, scraping or copying content, or using the Services to violate any law. We may suspend or terminate access for violations.
The Services, including the PRS CARES name, gear logo, software, text, and design, are owned by Pacific Repair Services, LLC or its licensors and are protected by intellectual property laws. You get a limited, revocable, non-transferable license to use the app for managing your own membership and service. You may not copy, modify, reverse engineer, or create derivative works from the Services.
The Services rely on third-party providers for dispatch and job management, contract administration, sensor hardware and cloud connectivity, messaging, email, hosting, and payments. Their availability is outside our control, and their own terms may apply to hardware you receive. We are not responsible for outages, errors, or acts of third-party providers, though we will make reasonable efforts to restore service.
Except as expressly stated in your plan documents or as required by law, the Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error free, or that alerts, statuses, or estimates shown in the app will always be accurate or timely. This section does not limit any warranty that cannot be disclaimed under Hawaii law, and does not affect your rights under your service contract.
To the fullest extent permitted by law, PRS CARES and its members, officers, employees, contractors, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or loss of use, arising out of or related to the Services, even if advised of the possibility. Our total aggregate liability for any claim arising out of or related to the Services is limited to the greater of the membership fees you paid to PRS CARES in the twelve months before the claim, or one hundred dollars ($100).
This limitation does not apply to liability that cannot be limited under applicable law, and does not limit obligations owed under your service contract, which are governed by that contract and its administrator.
You agree to indemnify and hold harmless PRS CARES from claims, damages, and expenses, including reasonable attorneys' fees, arising from your misuse of the Services, your violation of these Terms, your violation of law, or your submission of information you were not authorized to provide.
These Terms are governed by the laws of the State of Hawaii, without regard to conflict-of-law rules. Before filing any claim, you agree to first contact us and attempt in good faith to resolve the matter informally for at least thirty (30) days. Any dispute that is not resolved informally will be brought exclusively in the state or federal courts located in Honolulu, Hawaii, and you and PRS CARES consent to the jurisdiction of those courts. Nothing here prevents either party from seeking relief in small claims court. Any dispute about coverage under your service contract is subject to the dispute process in that contract.
We may update these Terms. When we do, we will change the "Last updated" date above and, for material changes, provide notice through the app, by email, or by text. Continued use after changes take effect is acceptance of the updated Terms. We may suspend, modify, or discontinue any part of the Services, and may terminate access for violation of these Terms or non-payment. Sections that by their nature should survive termination, including sections 13 through 18, survive.
Pacific Repair Services, LLC (PRS CARES)
540 Lagoon Dr, Honolulu, HI 96819
Phone: (808) 824‑3643
Email: support@prscares.com
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