AI Disclosure

PRS CARES — Pacific Repair Services, LLC · Last updated: 2026‑08‑07

We use artificial intelligence and automation in parts of the PRS CARES service. This page explains where, what it can and cannot do, and how to reach a person. It is part of our Terms of Service and should be read with our Privacy Policy.

Where we use AI and automation

Answering messages. An automated assistant may reply to your text messages and in-app support questions using our published information about plans, scheduling, and service.
Drafting replies for our team. AI may draft a response that a PRS CARES team member reviews before sending.
Routing and reminders. Automated rules decide when to send an appointment reminder, a status update, a reschedule request, or a sensor alert, and which technician skill a job matches.
Summarizing service information. AI may summarize notes or history to help our team prepare for a visit.

What AI never does

It does not decide coverage. Whether a repair or replacement is covered is decided by the plan administrator under your service contract, by people, not by an AI system.
It does not decide claims, eligibility, or pricing, and it cannot approve, deny, or modify a claim.
It does not create coverage or commitments. Nothing an automated assistant says binds PRS CARES or changes your plan documents. If an AI reply conflicts with your plan documents, the plan documents control.
It does not dispatch emergency services and does not replace calling 911.
It does not give legal, insurance, financial, medical, or electrical safety advice.

Accuracy

AI-generated answers can be incomplete, out of date, or simply wrong. Treat them as a convenience, not as a final answer. Confirm anything that matters, especially coverage, pricing, timing, or safety, with a PRS CARES representative or with your plan documents. Do not rely on an automated reply to decide whether to perform a repair yourself or to shut off utilities.

Talking to a person

You can always reach a human. Ask for a person in any message, or call (808) 824-3643 during business hours. We do not require you to interact with an automated assistant to get service.

Your information and AI

To answer you, an AI provider may process the content of your message along with account context such as your name, plan, appliances, and appointment history.
We use business-grade AI services under agreements that restrict use of your data to providing the service to us.
We do not sell your personal information, and we do not provide your personal information to AI companies to train unrelated commercial models.
Conversations may be retained for quality, support, training of our own staff, and record keeping, as described in our Privacy Policy.
You may ask that your conversations not be handled by an automated assistant. Contact us and we will route you to a person.

Human oversight and mistakes

Automated messaging is monitored by our team, and we review and correct automated content when we find a problem. If an automated reply gave you wrong information, tell us at support@prscares.com or call the number above. We will correct the record, and we will honor commitments actually made by an authorized PRS CARES representative or contained in your plan documents.

Automated sensor alerts

Leak and sensor alerts are generated automatically from connected devices. They depend on power, connectivity, sensor placement, and carrier delivery, and can be delayed, missed, or false. They are not a monitored alarm service. See section 9 of the Terms of Service.

Changes

As we add or change automated features we will update this page and the "Last updated" date above.

Contact

Pacific Repair Services, LLC (PRS CARES)
540 Lagoon Dr, Honolulu, HI 96819
Phone: (808) 824‑3643
Email: support@prscares.com