SMS Terms & Consent

PRS CARES — Pacific Repair Services, LLC · Last updated: 2026‑08‑07

This page describes the PRS CARES text messaging program. It is part of our Terms of Service and Privacy Policy.

Program description

PRS CARES sends text messages to members and customers of Pacific Repair Services, LLC about:

Appointment confirmations, reminders, and reschedule requests
Technician status, including on-the-way and job completion updates
Membership, enrollment, and account notifications
Water leak and sensor alerts for properties with connected devices
Promotions and program news, only if you separately opt in to marketing

How you opt in

You opt in by giving PRS CARES your mobile number and agreeing to receive texts. That can happen when you enroll in a plan online or with a PRS CARES representative, when you book service in the app, when you give your number to our office, or by texting us first. We keep a record of when and how consent was given.

Consent to receive marketing text messages is not a condition of purchasing any product or service.

How to opt out

Reply STOP to any message to stop receiving texts. You will get one confirmation message and then no further texts unless you opt in again. You can also call us at (808) 824-3643 or email support@prscares.com to be removed.

How to get help

Reply HELP to any message for help, or contact us at the phone number or email above.

Message frequency and cost

Message frequency varies and depends on your service activity. Most members receive messages only around an appointment or an alert.
Message and data rates may apply. Charges come from your mobile carrier, not from PRS CARES.
Carriers are not liable for delayed or undelivered messages.
Supported carriers may change without notice.

Privacy of your consent data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or vendors that support our services, such as message delivery providers, is limited to what is necessary to perform those services. Text messaging originator opt-in data and consent will not be shared with any third parties.

Automated replies

Replies to our messages may be answered by an automated assistant before a person sees them. Automated answers can be wrong or incomplete, and they never make coverage or claim decisions. Ask for a person, or call us, and a member of our team will take over. See the AI Disclosure.

Emergencies

Text messaging is not monitored 24 hours a day and must not be used to report an emergency. For a water, fire, gas, or medical emergency, call 911. For urgent service, call (808) 824-3643.

Contact

Pacific Repair Services, LLC (PRS CARES)
540 Lagoon Dr, Honolulu, HI 96819
Phone: (808) 824‑3643
Email: support@prscares.com